This book was created to boost your business and custormer skills. To do so, the content has been meticulously selected to provide you a completely practical aproach with specific techniques and strategies. Each of the teaching units contains subjects that can be applied in the workplace as of the very day when you study them. Applying these techniques improves customer satisfaction a great deal, and increases revenue for your business. Furthermore, the book includes training tips and exercises to better understand the techniques, and keep you motivated throughout the whole book.
The author, Fernando Pena Vivero, is a psychologist, sales expert, high impact speaker and director of a company specialized in coaching salespeople to increase their communication skills to sell more and make their customers more satisfied.